Repair Services and Estimates

Customers hereby agree to pay Phoenix Fret Works for services rendered at a fee to be mutually determined and based on a labor rate of $90 per hour. Upon customer request, customers shall receive a comprehensive repair estimate form electronically, delineating a projected cost range, denoted as “low estimate” and “high estimate,” for the desired services. The estimate solely encompasses labor expenses and may not include all ancillary costs associated with materials and parts. Customers are entrusted with furnishing the requisite parts (excluding strings) for the service or defraying their expenses through a deposit at the drop-off appointment.

By endorsing the repair estimate form electronically, customers provide authorization for Phoenix Fret Works to undertake labor services, the total cost of which shall not exceed the previously agreed-upon “high estimate.” In the event of unforeseen additional expenses surpassing the initially stipulated maximum, work shall cease, and customers shall promptly receive an updated estimate for their approval prior to the continuation of services.

All instruments submitted for further assessment past the drop-off date are subject to a minimum bench fee of $30 or the equivalent of a restring service.

Unclaimed Instruments

Instruments left unclaimed or unpaid for a duration exceeding 10 days subsequent to attempted communication, conducted via the customer-provided contact information, shall incur a storage fee of $20 per week. Any instrument remaining unclaimed or unpaid for a period surpassing 30 days will be deemed abandoned and may be liquidated to offset the incurred service costs.

Integrity

At Phoenix Fret Works, I uphold the highest standards of integrity and maintain a clean, professional working environment for your instrument. I understand entrusting your instruments with someone for service may present challenges and pledge to safeguard their value to the utmost of my ability. Recognizing the considerable monetary or sentimental worth of certain instruments, I undertake to preserve their value through meticulous repairs and maintenance.

Due to the inherently subjective nature of value, customers are tasked with documenting the instrument’s condition with detailed photographic evidence during the drop-off appointment. Claims attributing value-diminishing damage to Phoenix Fret Works during the service period, such as scratches, chips, dings, or other cosmetic imperfections, shall only be considered valid upon presentation of corroborative photographic records.